Frequently asked questions

Everything a skeptical person should ask us.

Somebody left a notice on your door about your power bill. Being suspicious of that is the correct instinct. Here are the answers, including the ones that are not flattering to us.

Who you are dealing with
Is this the state, the power company, or a government program?

No. The Utah Energy Registry is a private Utah company. We are not a government agency, we are not affiliated with Rocky Mountain Power or any other utility, and we are not an administrator of any utility or state program. That sentence is printed on the notice we left and at the bottom of every page on this site. If anyone standing at your door implies otherwise, they are not representing us correctly and we want to know about it.

What does the Registry actually do, then?

We represent homeowners. We hold negotiated pricing agreements with the contractors who do this work — solar, battery, roofing, HVAC, windows and thermal window film, all vetted through a 50-point certification program — and we hold them to that pricing. Think of it the way you would think of a buyer’s agent: we are not the one selling the house, we are the one making sure you are not overpaying for it. Because we bring volume rather than one-off leads, that negotiated pricing has come in as much as 45% below what the same homeowner was quoted approaching a contractor directly.

How do I know you’re legitimate?

Check us, and check the contractor — we would rather you did both. The people behind the Registry have spent decades in home energy and home improvement, which is the reason we know what this work should actually cost. Every company we place work with is licensed and insured in Utah, has a public record you can read, and clears a fifty-point review before a single homeowner is sent to them. You get the company name, the license number and their review history before you commit to anything — not after. Look them up. Call the references. And the simplest check of all: the same phone number answers before the appointment, at the appointment, and after the work is finished, and a person picks it up.

Why is the review free? What is the catch?

The contractor pays us, and only if you actually move forward. That is the entire model, and we put it on the front page rather than burying it, because it is the first thing a careful person wants to know. What it means practically: the review costs you nothing whether you hire anyone or not, and we have no reason to steer you toward the most expensive option — our pricing with the contractor is already negotiated before you are ever in the room.

Do you sell my information?

No. Your answers go to the consultant running your appointment and nowhere else. We are not a lead broker and we do not resell contact data to anyone. If you want to be removed completely — including off the walking route, so nobody knocks again — text STOP to 385-600-5711 and that is handled.

How did you get my address?

We didn’t pick you out. Our setters walk streets and leave a notice at every house on the block. Nothing about your utility account, your credit, or your personal records is involved, and we have no access to any of it.

The battery, without solar
Do I need solar to get a battery?

No — and that is the change worth paying attention to. A battery on its own now has its own economics, driven by when you draw power from the grid rather than by generating your own. Nothing goes on the roof. This is also the part we deliberately do not explain in full on a website: it depends entirely on your usage pattern, and a generic web page explanation would be wrong for most houses. It takes about twenty minutes at your table with your own twelve months in front of you.

Doesn’t the power company get to use my battery?

Only if you enroll it in their program — and we don’t enroll your battery. Utility battery programs pay a modest monthly credit in exchange for the right to pull energy out of your battery, and under those terms an enrolled battery can be dispatched daily through the warm months and drawn down to a low reserve. That is exactly the afternoon you would want it full. The monthly credit is real money and the consultant will show you the math both ways — but our default is that your battery answers to your house.

How long does a battery last? Am I replacing it in ten years?

Current home batteries use lithium iron phosphate, which is a different chemistry from the one in your phone or laptop and is built for charging and discharging every day over decades rather than years. They come with a manufacturer warranty and the consultant brings the exact terms in writing. How you pay for it is a separate question with several answers — cash, or a range of financing terms — and the consultant walks you through the ones that actually apply to you.

Will it actually run my house in an outage?

Yes, and this is the part people undervalue until the second time the power goes out. A battery sized to the home carries the essentials — and in most cases considerably more — with no generator, no fuel to store, and nothing to go start in the weather. What exactly it carries depends on the size of the system, which is one of the things the appointment settles.

I already have solar. Is there anything here for me?

Very likely, and you are one of the most common appointments we run right now. Solar without storage still leaves you buying power at the worst hours and still leaves you dark in an outage. Whether adding storage makes sense depends on what your existing system is and how it was set up, which is a fifteen-minute conversation rather than a guess.

Why does my bill keep going up when the approved rate increase was small?

Because the approved rate is not the whole bill. Households currently cover 100% of fuel-cost overruns through the Energy Balancing Account, which is a separate line from the base rate. Add the wildfire fund and the base increase, and Utah’s last two years came out closer to 32% on real statements. Separately, 48 data centers already operate in the state and another 26.6 gigawatts of capacity has been publicly announced — homes and data centers pull from the same grid, and residential customers help pay for what gets built to serve it. None of that is secret; it is in the Public Service Commission filings.

The appointment itself
Why do you insist that both owners are there?

Because an appointment with half the household is a conversation that has to happen twice, and the second version is you trying to relay numbers from memory to your spouse. That is not fair to you and it does not work. If both of you cannot make the time you picked, move it — call or text 385-600-5711. We would much rather reschedule than run it badly.

Is this a sales pitch?

It is a consultation that can end in a recommendation to buy something, so we are not going to insult you by claiming otherwise. What we will say is that we publish a list of people who should not book — renters, households where only one owner can attend, and anyone who does not actually want one of the six things we cover. A company chasing volume does not do that.

Is there a credit check, or any cost, to book?

No to both. Nothing about booking or attending the review touches your credit, and the review is free whether you hire anyone or not. Financing, if you ever get that far, is a separate conversation with the contractor and entirely your choice.

My bill is only ninety dollars. Am I wasting your time?

Possibly — and we will tell you so rather than sit at your table for twenty minutes. But check the actual twelve-month average off the statement first, not the number in your head. People tell us sixty-five and the real average is a hundred and twenty once summer and the fuel adjustment are in there. And if what you actually need is a roof or a furnace, the bill is beside the point: a roof is a roof.

Can I just get the free thermal-camera energy report?

We stopped offering those. They generated a lot of appointments and very few homes we could actually help, which wasted everyone’s evening — including ours.

How do I stop the visits entirely?

Call or text 385-600-5711 and say so, or text the word STOP to that number. You come off the route and the contact list, and no one knocks again.

Still want to talk to a person first?

That is a completely reasonable way to do this. The same number answers before, during and after — and it is the number you would use later to move an appointment or to tell us to stop knocking.

Utah Energy Registry
385-600-5711  ·  call or text, a person answers
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